Roadside Auto Assistance Center

1) What is RAC ?
RAC is a pioneer emergency roadside assistance service available to motorists allover the United Arab Emirates.
2) What is emergency roadside assistance service ?
Emergency Roadside Assistance is exactly what the name implies - an emergency rendered by official RAC (AC) throughout the UAE 24 hours a day, 365 days a year.
3) What are the various roadside assistance services available at RAC ?
RAC offers comprehensive roadside assistance including minor mechanical adjustments, vehicle towing, battery boost service, flat tyre service, lockout service and emergency petrol delivery.
4) What is the telephone number to call RAC on?
RAC , for the benefit and convenience of its members, provides a Toll Free telephone facility, the number of which is 800-4-930 which works 24 hours a day, 365days a year.
5) Any spare parts supplied and installed by RAC during minor mechanical adjustments?
No, RAC does not supply or install any spare parts required. It only carries out any minor adjustments required (such as tightening a loose battery terminal or spark plug, adjusting the distributor cap etc.) in order for the motorist to carry on with his or her journey. If the problem still persists or it warrants spare parts, then the vehicle will be towed to any garage of the member's choice.
6) Who can get these services from RAC ?
Any person who is a registered member at RAC can avail the above services.
7) Which are the motor vehicles that are eligible to covered by RAC membership? Is there any eligibility criterion?
Yes, there is an eligibility criterion. Any passenger vehicle of non-commercial in nature that is less than ten years old and under 2.5 tonnes capacity is eligible to be covered with RAC membership.
8) How does one become a member of RAC ?
One can become an RAC member by:
filling out a simple RAC membership application form and sending to RAC office together with the prescribed annual membership fees.
9) What is the RAC annual membership fee?
AED 500.00
10) What are the service charges for various RAC services?
For RAC members all the above mentioned services are totally Free of Cost.
11) How many times in a year a member can get RAC services for free?
As many services as genuinely required.
12) Any other restrictions on the services?
Yes, none of the RAC services will be available more than once in 24 hours.Services in Underground Parking, Multistoring Parking, Sandy areas, Beaches, inside Shopping malls, and other areas that are Restricted by the authorities
13) If the car covered under RAC membership is sold and a new car is bought, will it be covered and if so what is the procedure?
The member should notify RAC in writing, either by fax or e-mail of this change in car duly giving all required information about the new car.This Transfer available only once.
14) What are the places where RAC services are available?
All over and any where within the United Arab Emirates.
15) Is inter-city or inter-emirate towing available and if so what are the charges?
Yes RAC provides inter-city and inter - emirate towing from anywhere to anywhere within the UAE. While the minimum charge for this service is AED 100.00, it could run into several hundred Dirhams depending up on the location and distance involved. However, for RAC members the services are Free of Cost!
16) Is there any restriction on the driver(s) driving the car covered under RAC membership programme?
No restriction on the driver. RAC services will be available to the vehicle registered with RAC irrespective of who drives the car.
17) Is towing service available from basement parking or multi-level parking lots?
No, this kind of service is not available because of the difficulties, risks and safety regulations involved.
18) If any RAC member drives a vehicle other than the one registered with RAC and require service, can he or she get free service?
No, only the car registered by the member with RAC will be eligible for free roadside assistance from RAC . Any vehicle that is not registered with RAC needing its service will have to pay applicable charges.
19) If additional services such as car key collection from place of work or residence of the member are required, are they covered under RAC membership?
No, any service other than the stipulated six emergency services, is not available.
20) What is expected of the RAC members?
To keep the RAC Membership Number that is given by RAC handy and give it to them while seeking emergency service.

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